Terms, Policies & Disclaimers

Welcome to Next Chapter Coaching. We value your trust and are committed to being transparent and respectful in all we do. Below you'll find the details of how we operate, what you can expect from us, and what we ask in return.

1. Privacy Policy

We collect personal information (like your name, email address, and any other details you voluntarily provide) when you sign up for coaching sessions, download resources, or get in touch. This information is used to:

Communicate with you about sessions or services

Provide coaching support and resources

Send occasional updates or newsletters (you can unsubscribe any time)

We respect your privacy. We don’t sell or rent your data, and we only share it with trusted platforms we use (like payment or scheduling services). Cookies may be used to help improve your experience on the website.

Your rights: You can request access to your data, ask us to correct or delete it, or withdraw consent at any time by contacting info@nextchaptercoaching.com.au

2. Terms & Conditions

By using this website or working with Next Chapter Coaching, you agree to the following:

All content, downloads, and materials shared on this site or in coaching sessions are protected by copyright and are for personal use only. You may not reproduce, share, or sell them without written permission.

Coaching sessions are designed to support you in setting and achieving personal goals. We do not offer therapy, crisis support, or medical advice.

You agree to take full responsibility for any decisions or actions you make as a result of coaching. Our services are intended to empower you, but we can’t guarantee specific outcomes.

Services and prices are subject to change at any time. We reserve the right to update or discontinue services without prior notice.

All content shared or submitted by clients (such as testimonials, reviews, or feedback) may be used in marketing unless anonymity is specifically requested.

3. Confidentiality

All coaching sessions are confidential. We will not share your personal information, story, or session content with anyone unless:

You give written permission, or

We are required to by law, or

There is risk of harm to you or someone else

4. Booking, Refund & Cancellation Policy

You can cancel or reschedule your session up to 24 hours in advance with no penalty. If you cancel with less than 24 hours' notice, the full session fee may still apply.

Refunds

We do not offer refunds for completed coaching sessions. If you’re unhappy for any reason, please reach out — we are committed to resolving concerns and offering support.

5. Coaching Disclaimer

Coaching is not therapy, medical advice, legal advice, or financial guidance. It’s a forward-focused, action-oriented partnership designed to support you in making empowered decisions and creating positive change.

If you are in a mental health crisis or require professional support, please reach out to a qualified therapist or support service in your area. In Australia, you can contact Lifeline at 13 11 14.

Please note: Coaching does not include financial or business advice. We focus on clarity, mindset, confidence, and forward momentum, not regulated financial or professional strategy.

6. Use of Digital Products & Resources

Any free or paid downloads, resources, or tools are for your personal use only. You may not duplicate, share, resell, or redistribute these materials in any form without permission.

7. Eligibility & Age Requirement

You must be at least 18 years old to work with us or use our services. By booking coaching or accessing resources, you confirm you meet this requirement.

8. Governing Law

These terms and conditions are governed by the laws of Australia, Victoria. By using this site or our services, you agree to the exclusive jurisdiction of its courts.

9. Contact Us

If you have any questions, concerns, or feedback about these policies, please email:

info@nextchaptercoaching.com.au